Terms and Conditions for Man And Van Battersea
These Terms and Conditions set out the agreement between Man And Van Battersea and the customer using our moving, transport, collection, or delivery services. By making a booking, confirming a quote, or allowing our team to begin work, you agree to these terms. They are designed to keep the service clear, fair, and safe for both sides. Please read them carefully before placing a booking for a man and van service in Battersea or any surrounding area.
In these Terms, references to “we”, “us”, and “our” mean the service provider operating under the Man And Van Battersea name. References to “you” and “your” mean the customer, including any person acting on the customer’s behalf. These terms apply to all standard jobs, including domestic moves, office transport, single-item collection, furniture delivery, and other pre-agreed van services. They do not create any partnership, employment, or agency relationship between the parties.
Booking Process
All bookings for man with a van Battersea services are subject to availability and confirmation. A request for a quotation does not guarantee a reservation. A booking becomes valid only when we have provided a quote, the customer has accepted it, and we have confirmed the date, time, service scope, and any applicable conditions. We may request additional information before confirming a job, including details of access, item size, number of movers required, parking arrangements, and whether there are stairs, lifts, or other restrictions.
The customer must provide accurate and complete information when booking. This includes the collection and delivery addresses, the nature and quantity of items, any special handling needs, and any circumstances that may affect loading, unloading, waiting time, or route planning. If the information given is incomplete or incorrect, we may revise the quotation, change the service schedule, refuse items that were not disclosed, or cancel the job if performance becomes unsafe or impractical. Any changes requested after booking may be treated as a new instruction and may affect the final price.
We reserve the right to refuse or cancel a booking if we believe the service would be unlawful, unsafe, abusive, or materially outside the agreed scope. Examples include items that cannot be safely transported, hazardous materials, or collections that require equipment or staffing not previously agreed. If we need to make changes to a booking due to operational reasons, we will try to give reasonable notice and arrange an alternative time where possible. However, we do not guarantee that every requested slot will remain available.
Where access is restricted or time-sensitive, the customer must tell us before the service date. This includes narrow access, controlled parking, permit zones, long carrying distances, or any building requirements that may affect the move. If access problems increase labour time or cause delays, additional charges may apply. A man and van Battersea booking may also be adjusted if the vehicle size or crew size originally selected is no longer suitable for the actual job on arrival.
Payments and Charges
Unless stated otherwise in writing, payment is due on completion of the job and before the team leaves the site. We may require a deposit or advance payment to secure certain bookings, especially for larger or time-sensitive jobs. All prices are quoted in pounds sterling and may be stated as fixed fees, hourly rates, or a combination of both, depending on the nature of the service. Any quote is based on the details supplied at the time of pricing and may be revised if the actual work differs from the agreed scope.
Additional charges may apply for waiting time, failed access, additional loading or unloading tasks, extra stops, congestion-related delays, parking costs, congestion or emissions-related charges where applicable, and any items added after booking. If the service extends beyond the agreed period, further time may be charged at the applicable hourly rate or part-hour rate. We will act reasonably when calculating any extra fees and, where practical, explain the reason for the adjustment before proceeding.
We accept payment methods agreed in advance, which may include cash, bank transfer, card payment, or other approved methods. If a third party is paying, the customer remains responsible for ensuring that payment is made in full. In the event of non-payment, we may suspend any ongoing work, withhold delivery of items where lawful, and recover reasonable costs associated with collection or enforcement. Interest and recovery charges may be added to unpaid sums where permitted by law.
Cancellations, Amendments, and Delays
Cancellation requests must be made as soon as possible. If you cancel with sufficient notice, we may waive or reduce any cancellation fee at our discretion, depending on the notice period, the resources already allocated, and whether the slot can be rebooked. If you cancel very close to the appointment time or after the team has been dispatched, a fee may be charged to cover lost time, labour, and vehicle costs. Deposits may be non-refundable where clearly stated at the time of booking.If you need to amend the booking, we will try to help, but changes are subject to availability and may change the price. Common changes include different addresses, extra items, access restrictions, or revised arrival times. The customer should notify us of any delay as early as possible. If the customer is not available at the agreed time and we have to wait beyond a reasonable period, we may charge waiting time or treat the job as a failed attendance. This is especially important for a man and van service Battersea appointment where vehicle and crew schedules may be tightly arranged.
We may also need to postpone or reschedule due to circumstances beyond our control, including severe traffic disruption, road closures, adverse weather, mechanical breakdown, illness, or other events that prevent safe completion of the job. In such cases, we will make reasonable efforts to offer a new slot. We will not normally be liable for losses arising from a delay or rescheduled booking where the cause is outside our reasonable control, provided we have acted fairly and promptly.
Customer Responsibilities
The customer is responsible for ensuring that all goods are ready for collection at the agreed time, that items are packed suitably for transport unless we have agreed to pack them, and that any fragile, valuable, or specialist items are declared in advance. The customer must arrange legal access, parking, permits, building permissions, and any other approvals needed for the job. If parking penalties, access restrictions, or enforcement action arise due to incorrect customer arrangements, the customer may be liable for the resulting cost.Where the customer or their representative assists with loading or unloading, they do so at their own risk and must follow the directions of the moving team. We may refuse to move items that are unsafe, excessively heavy for one person, or likely to cause damage to property, the vehicle, or persons. We are not responsible for items that are inadequately packed, already damaged, or declared suitable for transport against our advice. Any instructions given by the customer must be lawful and consistent with these Terms.
Liability and Insurance
We will take reasonable care when handling goods, but liability is limited to the extent permitted by law. We are not liable for loss or damage caused by defects in the items themselves, inadequate packing by the customer, reasonable wear and tear, hidden damage, or circumstances beyond our control. Unless otherwise agreed in writing, we do not accept liability for indirect, special, or consequential losses, including loss of profit, business interruption, or missed appointments. Any claim must be supported by reasonable evidence and reported promptly.Our liability for damage to items or property may be limited to the lesser of the item’s repair or replacement value and any applicable insurance limit, provided the customer has complied with their responsibilities and the claim is made in good time. We may request photographs, receipts, or other evidence to assess any claim. If a claim relates to fragile or high-value items, the customer should disclose this before the job begins so that suitable handling arrangements can be discussed. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.
Any customer claim should be made as soon as reasonably possible after the event, with enough detail for us to investigate. If an item is found to be missing or damaged, the customer should preserve the item and any packaging where possible. We may ask for a fair opportunity to inspect the issue or to arrange repair where appropriate. Man and van Battersea services are intended to provide practical transport support, and the agreed risk allocation in these Terms reflects that many items are handled in varied home, office, and street-access conditions.
Waste Regulations and Prohibited Items
Where the service includes waste removal, the customer must comply with all applicable waste laws and local rules. We may only carry and dispose of waste that we are legally permitted to handle and only to licensed facilities or approved disposal routes. The customer must accurately describe the waste type in advance. If any load contains controlled, hazardous, clinical, chemical, electrical, or otherwise restricted waste, we may refuse the load or require a different service arrangement. Illegal dumping, fly-tipping, and misdescription of waste are strictly prohibited.The customer remains responsible for the lawful ownership, transfer, and declaration of waste unless we have expressly agreed to take on that role in writing and the law allows it. Where waste transfer documentation, receipts, or records are required, the customer must cooperate and provide truthful information. Additional charges may apply for sorting, specialist disposal, or unexpected contamination. If prohibited items are found during loading, we may stop the job or remove only the permitted portion. In such cases, any wasted time, return travel, or extra handling may be charged.
We do not accept responsibility for any fine, penalty, or enforcement action resulting from inaccurate customer descriptions, unlawful disposal instructions, or failure to provide the correct waste classification. The customer must ensure that waste is presented in a way that is safe to handle and that it does not contaminate vehicles or other transported goods. Items such as asbestos, gas cylinders, solvents, fuel, explosives, medical waste, and other regulated materials must not be included unless separately agreed and lawfully permitted. This policy applies equally to all man and van Battersea collection and clearance services.
Service Standards, Force Majeure, and Termination
We will perform the service with reasonable skill and care and will aim to arrive within the agreed time window. However, times are estimates unless expressly guaranteed in writing. We may use subcontractors or alternative vehicles where needed, provided the standard of service remains reasonable and consistent with the booking. If a customer behaves abusively, places staff at risk, or materially breaches these Terms, we may pause or terminate the service immediately. Any amounts due for work already completed may remain payable.Neither party will be liable for failure or delay caused by events beyond reasonable control, including but not limited to severe weather, fire, accidents, strikes, emergency restrictions, breakdowns, or public safety incidents. If such an event continues for a significant period, either party may cancel the affected booking without further liability, except for payment for work already carried out and any agreed non-recoverable costs. We will use reasonable efforts to minimise disruption and reschedule where practical.
Governing Law
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer rights provide otherwise. If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will continue in full force and effect. No failure or delay by us in enforcing a right shall be treated as a waiver of that right.These Terms represent the entire agreement between the customer and Man And Van Battersea in relation to the service booked, unless a separate written agreement states otherwise. Any variation must be confirmed in writing by an authorised representative. Headings are included for convenience only and do not affect interpretation. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms in full.
For clarity, the customer should review all job details before confirming a booking for any man and van Battersea service. If the scope, address, date, or item list changes, the revised arrangement may need a new quotation or updated confirmation. We recommend keeping a copy of your booking details for reference. These Terms are intended to support a professional, transparent, and lawful service for both residential and commercial customers.