Terms and Conditions for Man And Van Battersea
These Terms and Conditions set out the basis on which Man And Van Battersea provides removal, transport, collection, delivery, and related services to customers in the UK. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before proceeding with any service request. These terms are designed to be clear, fair, and practical, and they apply whether you are arranging a small domestic move, a business transport job, or a specialist item collection. In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the name Man And Van Battersea, and references to “you” and “your” mean the customer or the person booking on behalf of the customer.
All services are supplied subject to availability, suitable access, and the information provided by you at the time of booking. We may rely on the accuracy of your instructions, inventory details, collection and delivery addresses, parking arrangements, and any access or handling requirements that you provide. If any information changes after booking, you must tell us as soon as possible, because changes may affect timing, pricing, vehicle size, staffing, or whether the service can be completed as planned. Man and van services are often time-sensitive, so transparency helps both sides avoid delays and extra charges.
These terms are intended to complement, and not replace, any statutory rights you may have under UK consumer law. Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect. The headings are included for convenience only and do not affect interpretation. Where we refer to written notice, this may include a message or other recordable form of communication agreed during the booking process.
Booking process begins when you request a quote, submit job details, or ask us to reserve a vehicle and crew for a specific date and time. Any quote given before inspection is based on the information you supply and may be revised if the actual job differs materially from the description. A booking is only confirmed once we accept your request and you receive confirmation that the service has been scheduled. Until that point, availability is not guaranteed. We may decline a booking if the job is outside our operational scope, if access is unsuitable, if the required equipment is unavailable, or if we believe the service cannot be carried out safely or lawfully.
It is your responsibility to provide accurate details about the items to be moved, the number of floors involved, parking restrictions, lift access, waiting time risks, and any fragile, heavy, or awkward objects. If you request a quote for a man and van service, we may base it on estimated labour time, vehicle use, and any additional support needed. If the job takes longer than anticipated because of inaccurate information, missing items, inaccessible premises, or delays caused by you or your representatives, we may charge for additional time at the applicable rate. We reserve the right to amend the booking price where the actual service differs from the original description in a material way.
You must be available, or ensure that an authorised person is available, at the pickup and delivery locations during the service. Unless otherwise agreed, you are responsible for packing items securely, protecting loose contents, and ensuring that goods are ready to be loaded at the agreed time. Our team may refuse to move items that are unsafe to handle, improperly packed, prohibited by law, or likely to damage other property or vehicles. We may also refuse to continue if the job becomes unsafe, unlawful, or impossible due to factors outside our control. Where a service involves dismantling, reassembly, or moving items through tight access, we may carry out the work only if it can be done safely and without unreasonable risk.
Payments must be made in accordance with the price and payment method agreed at booking or as later updated in writing. Unless otherwise stated, payment is due on completion of the service. In some cases, we may require a deposit, advance payment, or part-payment to secure a booking, particularly for larger moves, weekend slots, or jobs requiring specialist resources. Deposits may be non-refundable where they have been used to reserve staff, vehicles, or third-party resources, unless cancellation rights under law apply. If payment is not made when due, we may suspend services, withhold delivery of goods where lawful, or pursue recovery of outstanding sums.
Any quoted price may exclude additional charges such as congestion-related delays, waiting time, parking fees, tolls, ferry charges, congestion or access penalties imposed by third parties, storage, extra labour, additional journeys, or disposal costs. If such charges are incurred during the job, they will be added to the final invoice where they were reasonably necessary for performance of the service. Where a fixed price has been agreed, it applies only to the service as described in the booking confirmation. If the scope changes, the fixed price may no longer apply. We may issue invoices electronically, and you agree to pay by the method specified, including card, bank transfer, or other agreed means.
If you dispute an invoice, you must notify us promptly and provide details of the issue. You must still pay any undisputed amount by the due date. Late or failed payments may result in recovery action, and you may be liable for reasonable costs incurred in collecting the debt, where permitted by law. We are not responsible for bank charges, currency conversion charges, or payment processing fees imposed by third-party providers unless we have expressly agreed otherwise. Any discounts, promotional rates, or special offers are discretionary unless confirmed in writing and may be withdrawn or amended for future bookings.
Cancellations and rescheduling are permitted subject to the notice you give and the resources already committed to your booking. If you need to cancel or change the date or time, you should inform us as soon as possible. Where reasonable notice is provided, we may offer a new slot or apply any payment already made to the rescheduled service. If cancellation occurs close to the booked time, we may charge a cancellation fee to cover lost time, crew allocation, vehicle dispatch, and administration. The exact fee may depend on how much notice was given and whether the job had already started.
If our team has already arrived at the address, or if we are unable to complete the work because access is blocked, no one is available, unsafe conditions exist, or the required goods are not ready, the booking may be treated as a late cancellation or failed attendance. In such cases, a call-out charge or minimum fee may apply. If you wish to cancel a service that includes pre-arranged disposal, storage, or third-party support, non-recoverable costs may still be charged. We will act reasonably when applying cancellation charges, but you accept that operational costs may arise before the move begins. A man and van company must be able to allocate staff and vehicles efficiently, and late changes can have a significant commercial impact.
You may have additional cancellation rights if you are a consumer and the contract was formed at a distance or outside business premises, subject to the statutory exceptions that apply to services scheduled for a specific date. If you ask us to begin a service within the cancellation period, you may still lose the right to cancel once the service has been fully performed, and you may be required to pay for work already carried out. Where cancellation rights apply, we will provide the relevant information in a clear and timely manner. Any refund, where due, will normally be made using the original payment method within a reasonable period.
Liability is limited to the extent permitted by law. We will take reasonable care and skill in performing our services, and our team will handle items with due caution. However, because removals and transport often involve variables outside our control, we are not liable for loss or damage caused by events such as defective packing, inherent weakness in items, pre-existing damage, concealed defects, unsuitable access, instructions from you, or circumstances that could not reasonably have been foreseen or avoided. You should ensure that fragile, high-value, or sentimental items are packed and protected appropriately before the job begins, unless we have expressly agreed in writing to supply additional packing services or specialist handling.
Where we are asked to move appliances, furniture, electronics, artwork, or other delicate goods, you are responsible for informing us of any particular vulnerabilities, weight issues, dismantling requirements, or manufacturer restrictions. We are not responsible for damage caused by items that were not adequately prepared or for damage arising from secure fixing that you did not ask us to remove. Any item that is already damaged, unstable, or improperly assembled may be refused or moved only at your risk, if we agree to proceed. To the fullest extent allowed by law, our liability for ordinary negligence is limited to the direct loss suffered and will not include indirect loss, loss of profit, loss of business, loss of data, or consequential damage.
If you believe that loss or damage has occurred, you must notify us as soon as reasonably possible and provide evidence, including photographs where available. You must also take reasonable steps to prevent further loss or damage. We may inspect the item, the packaging, and the circumstances of the claim before deciding whether any compensation is due. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where goods are transported under a separate agreement or insurance arrangement, the specific policy or contract terms may also apply alongside these Terms and Conditions.
Waste regulations are an important part of our service policy. If we are asked to remove waste, unwanted items, furniture, packaging, or mixed loads, you must only request lawful disposal. You confirm that any waste presented for collection is accurately described and does not contain prohibited, hazardous, or regulated materials unless we have expressly agreed and are legally able to handle them. We may refuse waste that includes asbestos, chemicals, batteries, gas cylinders, clinical waste, electrical items requiring special treatment, or other items subject to special disposal rules. If waste is misdescribed and we discover restricted materials during the job, we may stop the collection and charge for time, transport, and safe return or disposal arrangements where permitted.
Under UK law, waste must be managed responsibly and in accordance with applicable regulations. You must not ask us to dispose of items illegally, fly-tip, or transfer waste without proper lawful handling. Where we carry waste as part of the service, we will use appropriate disposal routes and may rely on licensed facilities or authorised third parties. You remain responsible for ensuring that the waste you present for collection is yours to dispose of or that you have authority to arrange its removal. If any item is later found to be subject to special controls, you may be liable for all resulting costs, including penalties, clean-up expenses, re-collection, and reasonable administrative charges, to the extent allowed by law.
If we separate reusable items from waste, any ownership transfer must be expressly agreed. Unless stated otherwise, items collected for disposal are treated as abandoned for collection purposes only and do not become our property unless lawfully and expressly accepted by us. We do not guarantee recycling outcomes or recovery rates, though we will aim to act in an environmentally responsible manner. Where a customer requests a clear-out or property-emptying service, you must ensure that no items of value, confidential materials, or prohibited waste are mixed in unless you have informed us in advance. This helps prevent delays and ensures that man and van removals can be completed in compliance with the relevant obligations.
Insurance and risk pass to you in relation to your goods once loading is completed, unless a different arrangement is agreed in writing. You are strongly advised to maintain suitable insurance for your belongings, especially where items are high value or irreplaceable. We may hold our own insurance cover where required by law or by commercial policy, but this does not automatically entitle you to compensation beyond what is stated in these terms or in any applicable insurance policy. If you require cover for a specific item, you should raise this before the service begins so that we can confirm whether the item can be accepted and what protections may be available.
Any claim must be supported by reasonable evidence and submitted within a reasonable time after the event. We may reduce or reject a claim where you failed to mitigate loss, where loss was caused by your own acts or omissions, or where the item was not declared as requiring special care. If we store items temporarily by agreement, separate storage terms may apply. Unless expressly agreed otherwise, we do not provide long-term storage as part of a standard man and van service. If storage is offered, goods may be subject to additional rules regarding access, insurance, payment, and disposal for non-payment.
Events beyond our control include, without limitation, traffic incidents, severe weather, road closures, strikes, government restrictions, public emergencies, access failures, utility outages, and other circumstances that prevent or delay performance. If such an event occurs, we will use reasonable efforts to resume or rearrange the service, but we are not liable for delays or non-performance caused by the event. In these circumstances, we may alter timings, substitute equipment, or reschedule the job. If the event continues for a prolonged period, either party may be entitled to cancel the affected service without liability for the part not performed, subject to any non-recoverable costs already incurred.
Governing law and jurisdiction are important parts of these Terms and Conditions. These terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Where you are a resident of Scotland or Northern Ireland and mandatory consumer protections apply, nothing in these terms is intended to deprive you of rights given by applicable law. Any dispute that cannot be resolved amicably may be brought before the courts of England and Wales, subject to any rights you may have under mandatory jurisdiction rules.
These Terms and Conditions may be updated from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will usually apply to that booking, unless a change is required by law or is otherwise stated to apply immediately. Continued use of our services after updated terms are issued may be taken as acceptance of the revised terms for future bookings. If you do not agree with any amendment, you should not proceed with a new booking under the updated version.
By confirming a booking with Man And Van Battersea, you acknowledge that you have read, understood, and accepted these Terms and Conditions. You also confirm that you have authority to enter into the contract on behalf of all persons concerned in the booking, including any owner of the goods or premises involved. If any additional service-specific term is agreed in writing, that term will apply only to the extent of any inconsistency with these Terms and Conditions. Together, these provisions create a clear framework for a professional man and van arrangement, balancing customer convenience with safe, lawful, and reliable service delivery.